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FREQUENTLY ASKED QUESTIONS

How to begin?
Click “Login” tab at the top right corner and sign in with your Facebook or Google account. Now your NeighborDoo account is created.

How to login?
Use your Facebook or Google account to login for the first time. It is possible to continue to login with Facebook or Google account or create a separate site login.
With an already existing account, there are two ways to create the site login:
1. If you are not logged in, click the “Login” tab, click “Forgot your password?” link, enter your primary email, imported from the Facebook or Google account, and click “Request password change” link. You will receive an email with further instructions.
2. If you are logged in, click “Edit Profile” link on your profile page, click “Create password” link on the left, in the Password section, enter your password and click “Save password” link.

How to create a job request?
To create a job request, click the “My requests” tab on the top of the page.
Then click “Create new job request” and fill in the required fields.
Start by choosing the job category from the dropdown menu and write a brief description of your particular task.
For indoor or outdoor tasks you must input an address. Online tasks do not need a location.
Define how much you are willing to pay or check “To Be Determined” leaving this up for negotiation with a service provider.
Select your language preference from “Job languages”.
Choose your notification method or leave it as is.
It is highly recommended to upload pictures that provide additional information about the task.
Click “Publish request” to finish or “Save job request” to edit and publish it later.
After you have a published request, you will start getting messages from interested service providers. Consider their profiles and choose whom to respond to.
Negotiate details of the job and make a “Deal” that will provide you with the contact information of the other user.

How to create a service?
To create a service, click the “My services” tab at the top of the page.
Then click the “Create new service” and fill in the required fields.
Start by choosing the service category from the dropdown menu and write a brief description of your service.
For indoor or outdoor services, input an address and define an area where you are willing to come with your service. Use the slider to set the service area on the map. Online services do not require the location or area information.
Select a method and amount of compensation for your time/work.
Select your language preference from “Service languages”.
Choose your notification method or leave it as is.
It is highly recommended to upload pictures that show and will promote your service.
Click “Publish service” to finish or “Save service” to edit and publish it later.
After you have a published a service, the system will be sending you the matching requests. Consider the job requests' information and send your personalized offers.
Negotiate details of the job and confirm (“Deal” button) service provider’s “Offer” that will open the contact information of the other user for you.

I have my account created, what next?
Start with setting up your profile: click on “Edit profile” button on your Profile page and fill out the fields.
Make sure to provide a Primary Email or Primary Phone number that are critical for communicating the information with you and connecting you for the job. (Primary Email and Primary Phone also are prerequisites for the posting in “My Services”). Your contacts are hidden in your public profile and will be revealed to your counterpart upon your agreement to do the job.
Don’t forget to upload your photo that is so important in the neighborhood contacts and list your language preferences. The latter will show up in your services and job requests, but you may change it later.
Set your home town and preferable price units.
Save changes in every profile section if needed!

What is the “Verify” buttons in the Contacts section?
The status of your contacts, “verified” or “not verified” shows if you have confirmed your contact information. Having verified contacts adds to your image of a reliable user. Contact information is hidden in your public profile but the verification status is always shown.

Why to verify my identity?
It is optional. Your identity verification status is shown in your public profile and verifying your identity will raise the attractiveness of your posts as well as ensure your and other users' safety.
To verify your identity, it is necessary to scan and upload two pieces of ID one of which is a government-issued photo ID such as a driver’s license, student ID, or passport and the other - a full page of utility bill that shows a resent date, your name and address. Once you have uploaded both documents, click on the “Request identity verification” button.

How to check Messages and Offers?
If you are a service provider and you receive a message, you can access it by clicking on the “My services” tab.
If you are a requester and you receive a message, you can access it by clicking on the “My requests” tab.
Next, you go to the specific corresponding request or service that you have asked for.
You can then click on the “Neighbordoo Cyber Attendant” prompt in “My conversations” section, to view any active services or requests in your area.
When you click on a user’s profile icon, you will be able to view their public information. To send a message click on a user’s name and write in messaging window that opens.
Following message exchange, the service provider can make an Offer. It is recommended to include a short description, start date or time, price and who is responsible for material cost in the Offer.
Finally, send your offer.
Please make fair and reasonable offers that would benefit both sites.

How to rate?
After completing a request or service, you will have the option to rate the performance of the other user. Please rate fairly and include a brief description of why you gave the rating you did. Ratings will help other users identify whether a service or request was done well and assist everyone in the community.

How to report abuse?
To report a user for abuse, go to their user profile and click the red “Report abuse” button on the right side. Then, write the details of the abuse and press the “Send abuse report” button. The site administration will be notified and will review the problem.
Report users if:
These are a few examples, if you feel like something other than what’s listed is abuse and is similar to the activities listed, file a report.

What do I do if people rate me unfairly and no one will accept my requests or services?
If you have a problem with ratings, please consult with the Help Desk to help you with your problem. We would like a short description of your situation and some evidence to prove your claims.

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Looking for a work done or have a skill to offer - Neighbordoo.com is the place to find help and people for the job or to offer your abilities and time.
It is as simple as 1,2,3:
After users create accounts, requests and/or services, the site does analytics and notifies service providers of matching requests. Then, requesters are approached by interested service providers by offering their profile and additional service-related information. These users are free to choose whom to contact with and negotiate the details of the job. Confirmation of a service provider’s “Offer” (“Deal”) opens full contact information to both sides that agreed to work together. The sides can now connect directly and proceed with the work. When the work is done, the job requester can rate and comment on the job service and vice versa.
At every stage of information exchange and negotiations, there is a Report Abuse button. Use it to inform Neighbordoo.com if you feel that the information provided was intentionally misleading or a user decided to take an advantage of trust of the community.

Ms. Katrina Schmitt


identity verified
Home Town:Aberdeen, Washington, United States
Languages:English
Price unit:USD
 
 
Indoor; General help
Hi my name is Katrina, Im 28yrs old and a non smoker. I am a certified home health aide in the state of Washington along with 10+ yrs of experience in residential and commercial house cleaning /janitorial work. I love animals, respect people and rules, and am mindful of confidentiality requirements, ...

Mr. Ryan Lavalley


identity not verified
Home Town:Lawrence, Massachusetts, United States
Languages:English
Price unit:USD
 
 
One hour job
Any job ill do

Mr. Brissa Vega


identity not verified
Home Town:Espanola, New Mexico, United States
Languages:English, Español
Price unit:USD
 
 
Indoor; General help
I can do pretty much everything. Cook clean run errands help with paying bills for you picking kids up crom school ect.

Mr. Terance Persaud


identity not verified
Home Town:Whitby, Ontario, Canada
Languages:English
Price unit:CAD
 
 
Indoor; General help
Looking to help with anything you need. I am patient,hardworking, im capable of lifting heavy things and im tall as well. If there are specific things you would like to know ask me.

Ms. Helene Belanger


identity not verified
Home Town:London, Ontario, Canada
Languages:English
Price unit:
 
 
Outdoor; Garden/Leaves/Grass
Need gardening help
Need advice on gardening, how to stop weeds and put pea gravel, possibly vegetable garden.

robyn schneider


identity not verified
Home Town:Pierrefonds, Quebec, Canada
Languages:English
Price unit:
 
 
Indoor; Cleaning
Reliable cleaners with experience
Looking for an individual to join our team to perform general house cleaning duties such as vacuuming, dusting washing bathrooms and floors.

Mr. Rebecca Walker


identity not verified
Home Town:Pleasanton, Arkansas, United States
Languages:English
Price unit:USD
 
 
Outdoor; Garden/Leaves/Grass
Weed wipe, pull a few weeds, help take out trash
I live on an open property, open space, need to weed wipe grass around the house, maybe twice a year. Pull a couple weeds in my succulent garden, pull a few weeds at the gate. I can no longer pull those big trash containers down the drive way, need help filling them and moving them to the street, ma ...

Mr. Bryan Kinnally


identity not verified
Home Town:Reed City, Michigan, United States
Languages:English
Price unit:
 
 
Outdoor; General help
Transportation and odd jobs
I have Parkinson's and I am looking for help around the house and transportation I can pay well. I live by myself please call me at 2313882463 looking for someone right awa