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FREQUENTLY ASKED QUESTIONS

How to begin?
Click “Login” tab at the top right corner and sign in with your Facebook or Google account. Now your NeighborDoo account is created.

How to login?
Use your Facebook or Google account to login for the first time. It is possible to continue to login with Facebook or Google account or create a separate site login.
With an already existing account, there are two ways to create the site login:
1. If you are not logged in, click the “Login” tab, click “Forgot your password?” link, enter your primary email, imported from the Facebook or Google account, and click “Request password change” link. You will receive an email with further instructions.
2. If you are logged in, click “Edit Profile” link on your profile page, click “Create password” link on the left, in the Password section, enter your password and click “Save password” link.

How to create a job request?
To create a job request, click the “My requests” tab on the top of the page.
Then click “Create new job request” and fill in the required fields.
Start by choosing the job category from the dropdown menu and write a brief description of your particular task.
For indoor or outdoor tasks you must input an address. Online tasks do not need a location.
Define how much you are willing to pay or check “To Be Determined” leaving this up for negotiation with a service provider.
Select your language preference from “Job languages”.
Choose your notification method or leave it as is.
It is highly recommended to upload pictures that provide additional information about the task.
Click “Publish request” to finish or “Save job request” to edit and publish it later.
After you have a published request, you will start getting messages from interested service providers. Consider their profiles and choose whom to respond to.
Negotiate details of the job and make a “Deal” that will provide you with the contact information of the other user.

How to create a service?
To create a service, click the “My services” tab at the top of the page.
Then click the “Create new service” and fill in the required fields.
Start by choosing the service category from the dropdown menu and write a brief description of your service.
For indoor or outdoor services, input an address and define an area where you are willing to come with your service. Use the slider to set the service area on the map. Online services do not require the location or area information.
Select a method and amount of compensation for your time/work.
Select your language preference from “Service languages”.
Choose your notification method or leave it as is.
It is highly recommended to upload pictures that show and will promote your service.
Click “Publish service” to finish or “Save service” to edit and publish it later.
After you have a published a service, the system will be sending you the matching requests. Consider the job requests' information and send your personalized offers.
Negotiate details of the job and confirm (“Deal” button) service provider’s “Offer” that will open the contact information of the other user for you.

I have my account created, what next?
Start with setting up your profile: click on “Edit profile” button on your Profile page and fill out the fields.
Make sure to provide a Primary Email or Primary Phone number that are critical for communicating the information with you and connecting you for the job. (Primary Email and Primary Phone also are prerequisites for the posting in “My Services”). Your contacts are hidden in your public profile and will be revealed to your counterpart upon your agreement to do the job.
Don’t forget to upload your photo that is so important in the neighborhood contacts and list your language preferences. The latter will show up in your services and job requests, but you may change it later.
Set your home town and preferable price units.
Save changes in every profile section if needed!

What is the “Verify” buttons in the Contacts section?
The status of your contacts, “verified” or “not verified” shows if you have confirmed your contact information. Having verified contacts adds to your image of a reliable user. Contact information is hidden in your public profile but the verification status is always shown.

Why to verify my identity?
It is optional. Your identity verification status is shown in your public profile and verifying your identity will raise the attractiveness of your posts as well as ensure your and other users' safety.
To verify your identity, it is necessary to scan and upload two pieces of ID one of which is a government-issued photo ID such as a driver’s license, student ID, or passport and the other - a full page of utility bill that shows a resent date, your name and address. Once you have uploaded both documents, click on the “Request identity verification” button.

How to check Messages and Offers?
If you are a service provider and you receive a message, you can access it by clicking on the “My services” tab.
If you are a requester and you receive a message, you can access it by clicking on the “My requests” tab.
Next, you go to the specific corresponding request or service that you have asked for.
You can then click on the “Neighbordoo Cyber Attendant” prompt in “My conversations” section, to view any active services or requests in your area.
When you click on a user’s profile icon, you will be able to view their public information. To send a message click on a user’s name and write in messaging window that opens.
Following message exchange, the service provider can make an Offer. It is recommended to include a short description, start date or time, price and who is responsible for material cost in the Offer.
Finally, send your offer.
Please make fair and reasonable offers that would benefit both sites.

How to rate?
After completing a request or service, you will have the option to rate the performance of the other user. Please rate fairly and include a brief description of why you gave the rating you did. Ratings will help other users identify whether a service or request was done well and assist everyone in the community.

How to report abuse?
To report a user for abuse, go to their user profile and click the red “Report abuse” button on the right side. Then, write the details of the abuse and press the “Send abuse report” button. The site administration will be notified and will review the problem.
Report users if:
These are a few examples, if you feel like something other than what’s listed is abuse and is similar to the activities listed, file a report.

What do I do if people rate me unfairly and no one will accept my requests or services?
If you have a problem with ratings, please consult with the Help Desk to help you with your problem. We would like a short description of your situation and some evidence to prove your claims.

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The Neighborhood connection

The FREE PLATFORM to match people who need help with odd jobs...
to those who can do them.

Neighbors Needing Jobs Done

Perhaps you're a homeowner who needs to find a handyman to carry out odd jobs, or need to find a teenager to do some gardening for a little extra pocket money.

Perhaps you've bought a new computer but realise you need training - you need to find a tech-savvy student with a few hours to spare.

Use NeighborDoo to find just the right person to do the occasional jobs that you can't do yourself.

Neighbors Offering Their Services

If you're looking for local handyman jobs or flexible student jobs, look no further than your community.

You can help neighbors in need and offer your skills to earn some extra cash: NeighborDoo will quickly put you in contact with the right people.

If you're looking for local volunteer work, sign up and explain the tasks you can do, and a grateful neighbor will soon contact you!

Create an account and use My Requests or My Services tabs to describe what you need or can do.
Receive requests that match your service offers and approach users behind them.
Review service providers' offers and respond to the interesting ones.
Discuss the job details and make a virtual deal.
Once the job is done, rate it!

Сleaning
Home Repair/Improvement
Garden/Leaves/Grass
General help/One hour job
Delivery and transportation
Mentoring/Tutoring
Computer and network support
Online job - Programming/Apps/Web
Translation/Writing/Communication