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FREQUENTLY ASKED QUESTIONS

How to begin?
Click “Login” tab at the top right corner and sign in with your Facebook or Google account. Now your NeighborDoo account is created.

How to login?
Use your Facebook or Google account to login for the first time. It is possible to continue to login with Facebook or Google account or create a separate site login.
With an already existing account, there are two ways to create the site login:
1. If you are not logged in, click the “Login” tab, click “Forgot your password?” link, enter your primary email, imported from the Facebook or Google account, and click “Request password change” link. You will receive an email with further instructions.
2. If you are logged in, click “Edit Profile” link on your profile page, click “Create password” link on the left, in the Password section, enter your password and click “Save password” link.

How to create a job request?
To create a job request, click the “My requests” tab on the top of the page.
Then click “Create new job request” and fill in the required fields.
Start by choosing the job category from the dropdown menu and write a brief description of your particular task.
For indoor or outdoor tasks you must input an address. Online tasks do not need a location.
Define how much you are willing to pay or check “To Be Determined” leaving this up for negotiation with a service provider.
Select your language preference from “Job languages”.
Choose your notification method or leave it as is.
It is highly recommended to upload pictures that provide additional information about the task.
Click “Publish request” to finish or “Save job request” to edit and publish it later.
After you have a published request, you will start getting messages from interested service providers. Consider their profiles and choose whom to respond to.
Negotiate details of the job and make a “Deal” that will provide you with the contact information of the other user.

How to create a service?
To create a service, click the “My services” tab at the top of the page.
Then click the “Create new service” and fill in the required fields.
Start by choosing the service category from the dropdown menu and write a brief description of your service.
For indoor or outdoor services, input an address and define an area where you are willing to come with your service. Use the slider to set the service area on the map. Online services do not require the location or area information.
Select a method and amount of compensation for your time/work.
Select your language preference from “Service languages”.
Choose your notification method or leave it as is.
It is highly recommended to upload pictures that show and will promote your service.
Click “Publish service” to finish or “Save service” to edit and publish it later.
After you have a published a service, the system will be sending you the matching requests. Consider the job requests' information and send your personalized offers.
Negotiate details of the job and confirm (“Deal” button) service provider’s “Offer” that will open the contact information of the other user for you.

I have my account created, what next?
Start with setting up your profile: click on “Edit profile” button on your Profile page and fill out the fields.
Make sure to provide a Primary Email or Primary Phone number that are critical for communicating the information with you and connecting you for the job. (Primary Email and Primary Phone also are prerequisites for the posting in “My Services”). Your contacts are hidden in your public profile and will be revealed to your counterpart upon your agreement to do the job.
Don’t forget to upload your photo that is so important in the neighborhood contacts and list your language preferences. The latter will show up in your services and job requests, but you may change it later.
Set your home town and preferable price units.
Save changes in every profile section if needed!

What is the “Verify” buttons in the Contacts section?
The status of your contacts, “verified” or “not verified” shows if you have confirmed your contact information. Having verified contacts adds to your image of a reliable user. Contact information is hidden in your public profile but the verification status is always shown.

Why to verify my identity?
It is optional. Your identity verification status is shown in your public profile and verifying your identity will raise the attractiveness of your posts as well as ensure your and other users' safety.
To verify your identity, it is necessary to scan and upload two pieces of ID one of which is a government-issued photo ID such as a driver’s license, student ID, or passport and the other - a full page of utility bill that shows a resent date, your name and address. Once you have uploaded both documents, click on the “Request identity verification” button.

How to check Messages and Offers?
If you are a service provider and you receive a message, you can access it by clicking on the “My services” tab.
If you are a requester and you receive a message, you can access it by clicking on the “My requests” tab.
Next, you go to the specific corresponding request or service that you have asked for.
You can then click on the “Neighbordoo Cyber Attendant” prompt in “My conversations” section, to view any active services or requests in your area.
When you click on a user’s profile icon, you will be able to view their public information. To send a message click on a user’s name and write in messaging window that opens.
Following message exchange, the service provider can make an Offer. It is recommended to include a short description, start date or time, price and who is responsible for material cost in the Offer.
Finally, send your offer.
Please make fair and reasonable offers that would benefit both sites.

How to rate?
After completing a request or service, you will have the option to rate the performance of the other user. Please rate fairly and include a brief description of why you gave the rating you did. Ratings will help other users identify whether a service or request was done well and assist everyone in the community.

How to report abuse?
To report a user for abuse, go to their user profile and click the red “Report abuse” button on the right side. Then, write the details of the abuse and press the “Send abuse report” button. The site administration will be notified and will review the problem.
Report users if:
These are a few examples, if you feel like something other than what’s listed is abuse and is similar to the activities listed, file a report.

What do I do if people rate me unfairly and no one will accept my requests or services?
If you have a problem with ratings, please consult with the Help Desk to help you with your problem. We would like a short description of your situation and some evidence to prove your claims.

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User Agreement

NeighborDoo is a place where people in an area can connect to exchange their skills and time. It records user provided information regarding the services, work, advice or help that is needed or offered and connects those who want something to be done with those who are willing to do it.
People come to NeighborDoo with clear requests defining what they need done, when and where, and a fair compensation offered, if any. Others use NeighborDoo to post their skills and time availability alongside expected compensations for their efforts.
NeighborDoo matches requests to services offered and vice versa bringing together the closest in nature and geographically. It provides NeighborDoo users with information, helping them reconcile requirements and expectations. Finally, it brings interested peers together and informs parties of mutual etiquette and responsibilities.
The NeighborDoo platform is free and is built on community values where people appreciate and respect each other. NeighborDoo posts peer reviews expressing objective strengths and concerns on either side of an exchange.

1.1 Compliance
By creating an account at NeighborDoo you consent with this User Agreement that sets out the terms on which we offer access to this site, its functionality and information. You agree to comply with all the above mentioned and following terms when using the NeighborDoo functionality and information.
You may not transfer or assign any rights or obligations you have under this Agreement without NeighborDoo’s prior written consent. NeighborDoo reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time.
You may login with a Facebook or Gmail account or by creating a login with an e-mail address and a password. If you choose to login with Facebook or Gmail, you consent to the use of account information from Facebook or Gmail on your NeighborDoo user profile. NeighborDoo would require you to provide additional information in connection with the services or requests you set up and that which could be of interest to your potential connections.
Your account information is divided into public and private elements where the latter would be visible only to a user that you have agreed to connect with. You agree to the collection, transfer, storage and use of your personal information by NeighborDoo on servers located in Canada and the United States.
You agree to identify your services and requests as close as possible to the categories provided and fairly define service areas. To reduce NeighborDoo community exposure to spambots and to protect user identity, no phone or e-mail information allowed is in service or requests descriptions as well as anywhere in public profiles. You will not use the site and expose its community to any illegal activity or violation of property, intellectual or human rights.
Use the Report Abuse function to prevent and stop offensive content or misuse of the site. Although, we do not bear any liability for unlawful information provided by users or for monitoring user submitted information, we will put every effort to limit or cancel abusive user accounts and remove any information that caused the problem.
You may view your Account history by logging into your Account Profile.

1.2 Contacting You and NeighborDoo.
We adhere to the Canadian Anti-Spam Legislation (http://crtc.gc.ca/eng/internet/anti.htm) and collect your email information to:

You consent to:
You agree that NeighborDoo may contact you regarding your Account or Account activity, in case of a Report Abuse message against you or to investigate and prevent fraud. We may email the address listed in your Account Profile, or post on your account page, or notify you through the NeighborDoo App. We will consider such information to be been received by you within 24 hours of the time we communicate it to you electronically.
We will not share your e-mail(s) with third parties without your consent.
Notices to NeighborDoo with the exception of Report Abuse must be sent using contact us page.

1.3 Liability
NeighborDoo acts an independent third party that facilitates fair relations and deals between individuals, connecting users at no charge. It keeps records and provides potential connections with user rating information.
NeighborDoo does not have control of or carry liability for the information, work, services or compensation exchanged by users. It does not guarantee the identity of NeighborDoo users or ensure that they fulfill their obligations.
NeighborDoo user(s) assume sole responsibility for the outcome of the use of NeighborDoo information, and for conclusions drawn from such use. NeighborDoo shall have no liability for any damage caused by errors or omissions in any information, images or ratings provided by users, or any actions taken by us as result of your complaints.
NeighborDoo shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising from the use of the site or its information by users or any third party.

1.4 Indemnification
NeighborDoo user(s) indemnify and hold harmless NeighborDoo and its officers, directors, agents and employees, from any claims (including costs of litigation and reasonable attorney fees) they or third parties can make, together with any amounts payable to the third party whether in settlement or as may otherwise be awarded, and reasonable legal costs incurred by any of the parties, arising from or relating to the use of the NeighborDoo site, any alleged user violations of this User Agreement, and any alleged user violations of any applicable law or regulation.
This paragraph shall survive any termination or expiration of this Agreement.

1.5 Jurisdiction
Any dispute arising with respect to this Agreement shall be subject to, and interpreted in accordance with, the laws of the Province of Ontario, Canada. The parties irrevocably submit to the jurisdiction of the Province of Ontario courts.